Frequently Asked Questions
Q. I purchased a Pre-Sale at a recent event. How do I choose my media?
Selecting your Pre-Sale.
Q. When will the photos from the weekend be available online?
All of your photos during regionals will be uploaded to the Star Action Shots Zenfolio website by the Tuesday following your event (in some cases sooner).
For NATIONAL events? All media will be uploading by 1 week after the event has finished sometimes sooner.
Q. How do I place an order for videos post event?
Go to your desired event gallery.
Click an image from that gallery.
A list of options will populate, including video.
Q. If I place a video order online how long does it take to receive it?
Digital videos will be emailed in 2 to 3 business days. A confirmation email will be sent informing you when your order has been mailed or emailed. Be sure to check your spam/junk folder as the email may bounce there.
Q. Its been 3 or more days since I placed an order for a digital video to be emailed, how can I follow up on that?
Try checking your spam/junk folders if you do not see an email from us in your inbox.
Send us an email inquiry to [email protected]
Q. How do I transfer the digital video and photographs to my digital devices (iPhone, iPads etc) after I download from your website?
We suggest using the PHOTO MOMENTS APP. Just download it to your phone or tablet for easy streaming, sharing and cataloging.
Q. What should I do if I have a question about my order?
Please email [email protected]